Cleaning Crew Co. pledges to render careful, thorough, professional service using reasonable care to obtain satisfactory results. However, given the nature of carpet, rugs, and upholstery fibers, various stains may cause permanent damage and we CANNOT GUARANTEE any results.

The use of household carpet cleaning products can make carpets appear discolored after our cleaning, resulting in yellowing and/or orange stains post‑cleaning. The following disclaimers apply to all carpet, area rug, upholstery cleaning, stain removal, and urine odor treatment services

provided by Cleaning Crew Co.

Carpet Cleaning Disclaimer

Estimates provided over the phone are subject to change upon visual inspection by a Cleaning Crew Co. technician. The technician has given me recommendations based on my specific situation and has provided me with a final quote in writing prior to commencing work. Factors considered include, but are not limited to: portable machine use, drive time, wait time, urine, coffee, blood, excessive soil, traffic lanes, etc. I acknowledge that a phone estimate cannot account for all these factors. I further acknowledge portable equipment may be required for areas above the 2nd floor or if guaranteed adjacent parking is not available. Use of portable equipment may result in a higher required portable job minimum.

Spots & Stains

During pre‑inspection, I agree to point out all spots and stains of concern. Cleaning Crew Co. recommends cleaning the carpet first to see if the spot(s) lift during cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately, and some stains may be permanent.

Stain Removal Waiver & Disclaimer

I have requested Cleaning Crew Co. to examine a carpet, rug, furniture, or fabric item that has been soiled or stained. I acknowledge the item is of lessened value in its stained condition. A Cleaning Crew Co. technician has explained that variations in carpet, fabric, and dyestuff composition may prevent complete stain removal, and discoloration or bleaching may occur if restorative techniques are required. I understand it is impossible to predetermine the results of stain removal. With full knowledge of the above, I authorize Cleaning Crew Co. to attempt stain remediation and agree not to hold Cleaning Crew Co. liable for any damage resulting from stain removal or cleaning processes.

Urine Stains & Pet Odor Treatment Waiver

Pet urine affects the carpet, pad, and sub‑floor. Pet odor treatment is a separate service. Simple cleaning will not remove residues that have penetrated the backing. Disinfectants and deodorants may temporarily mask odor but will not neutralize all urine residues. Cleaning Crew Co. technicians may use UV light to locate urine spots and may treat the carpet pad with enzymatic solutions. The only way to fully remove pet urine odor is to replace the carpet, pad, and affected sub‑floor. Cleaning Crew Co. does not guarantee complete pet odor or stain removal. Urine spots on polyester carpet may be difficult to locate if previously cleaned.

Arrival Time / Scheduling Window 

Cleaning Crew Co. appointment times are scheduled with a 2‑hour arrival window from the confirmed start time. You will receive an ETA text message prior to our arrival.

House Pets

Cleaning Crew Co. will be entering and exiting during service. Pets must be placed in a safe location. Cleaning Crew Co. is not responsible for lost pets.

Rug Cleaning Risks

Cleaning rugs may cause shrinkage, buckling, browning, texture change, fraying, deterioration, delamination, backing separation, latex odor, or highlighting of white knots. Pooling/shading may become more visible.

Colorfastness

Colorfastness varies based on materials, previous cleaning attempts, and dyes. Cleaning Crew Co. takes precautions to mitigate dye migration, but fugitive dyes may occur during cleaning or drying.

Rug Fringes

Heavily soiled fringes may require aggressive cleaning, which can result in tassels untying or unraveling.

Upholstery Waiver

I understand upholstery materials may react unpredictably due to backing, lining, fading, shrinkage, dry‑rot, previous chemicals, watermarking, browning, loss of tensile strength, or dye bleeding. Manufacturers may mark fabric backs with ink that can bleed through when cleaned. I agree not to hold Cleaning Crew Co. responsible for these conditions.

Payment & Service Fees

Payment is due at the end of the appointment. Cleaning Crew Co. accepts credit cards, cash, Zelle, Apple Pay, and Venmo. All major credit cards are welcome.

Residential Minimum: $150.00

Commercial Minimum: $225.00

A service fee applies only when payment is made by credit card. Checks are accepted for commercial jobs only with a verified work order or signed contract. Checks are not accepted for residential services.

Moving Furniture

Cleaning Crew Co. will move medium furniture up to 50 lbs using protective tabs. Heavy furniture (100+ lbs) and electronics‑related furniture will not be moved. Cleaning Crew Co. is not responsible for damage resulting from moving furniture.

Traffic Lanes & Black Sole Stains

Traffic lanes may be caused by wear, shoe stains, asphalt, pH staining, or embedded soil. Cleaning Crew Co. cannot guarantee complete removal.

Dry Time

Dry time varies based on moisture, humidity, airflow, and carpet thickness. Average dry time is 6–8 hours. AC or open windows are recommended.

Filtration Stains

Dark lines at baseboards are caused by air filtration and consist of fine embedded particles. Cleaning Crew Co. does not offer filtration stain removal.

Wicking (Reappearing Spots)

Oil‑based carpets may wick stains back to the surface as they dry. Cleaning Crew Co. will attempt removal but is not responsible for stains that reappear.

Normal Wear & Tear

Cleaning Crew Co. is not responsible for minor scratches, dents, or scuffs resulting from normal service activity.

Service Complaints

Complaints must be made within two weeks of the original service date. If pets are still present in the home, the complaint window is void for pet‑related services.

Pictures & Videos

I authorize Cleaning Crew Co. to take photos of soiled or damaged areas for liability or marketing purposes. Photos will minimize personal items.

Trip Hazard

I acknowledge hoses and equipment may create trip hazards. Cleaning Crew Co. is not responsible for injuries resulting from navigating around equipment.

Vacant or Unsupervised Properties

If I allow Cleaning Crew Co. to work without supervision, I release the company from all claims of damage or complaints.

General Waiver

I acknowledge that I have read and agree to all Cleaning Crew Co. waivers and disclaimers and authorize Cleaning Crew Co. technicians to proceed with recommended treatments.

Worksite Access & Occupancy Policy

For all commercial post‑construction, move‑in, or move‑out cleaning services, the property must be completely vacant during service. No other contractors, tradespeople, or workers may perform work in the same area while Cleaning Crew Co. is cleaning. This ensures safety, efficiency, and prevents dust or debris from re‑contaminating cleaned surfaces. Cleaning Crew Co. is not responsible for any claims, re‑cleaning, or additional charges resulting from other parties working during or after our cleaning service.

For occupied residential homes, the same principle applies to active cleaning areas — please keep people, pets, and children away from the areas being cleaned until the process is complete and surfaces are dry. This helps maintain quality results and ensures safety for everyone present.